• Beyond Compliance: Serving Customers with Disabilities (19??)
• The Case of the Vanishing Customers (19??)
• The Fascinating World of Repair/Installation (1987)
• ADA: Customer Courtesies (1991)
• Quality Service in the Public Sector (1993)
• Now Serving. . .Every Customer (1993)
• The Empowered Manager (1992)
• Delivering Quality Guest Service (1993)
• My Customers Left Me for Someone Else (19??)
• Scenes: Handling Customer Service Policies (19??)
• It's a Dog's World (1993)
• Inc. Magazine's How to Deliver Superior Customer Service (1991)
• Communicating with Customers (1992)
• Seven Sins of Internal Customer Service (19??)
• Managing Frontline Staff (19??)
• The Power to Serve (19??)
• Customer Service or Else (19??)
• Customer Service: More Than a Smile (1991)
• 10 Steps to Improved Customer Service (19??)
• Competing for Customers (19??)
• Difficult People: How to Deal with Them (19??)
• How to Deliver Superior Customer Service (19??)
• I Love People. . .It's Customers I Can't Stand (19??)
• Service Sells/Phil Wexler (19??)
• Tony Alessandra, Ph.D.: On Customer-Driven Service (19??)

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