Motivational video disussing how to handle angry customers by focusing on facts, improve telephone communication, and ask questions to better understand what is needed. Dramatizes poor professionalism within customer service. Includes leader's guide.
American Media, Inc., 4621 121st St., Urbandale, IA 50323-2311, Phone: (515)224-0919, Toll-free: 888-776-8268, Fax: (515)327-2555, Email: firstname.lastname@example.org, URL: http://www.ammedia.com
Available on VHS
Running time 24 minutes.
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