• The Difficult Customer (For Tellers) (1987)
• Key Communication Skills for the New Accounts Person (1987)
• Customer Retention/Service Quality (1987)
• Management Perspective on Customer Retention & Service Quality (1987)
• How to Handle the Difficult Customer: A Guide for All Employees (1987)
• Changing Consumer Attitudes and Trends (1987)
• Customer Expectations (1987)
• Marketing with a Smile (1987)
• Listening for Success (1987)
• What Do You Do After You Say Hello? (1990)
• I Know It When I See It (Quality) (1989)
• The Telephone Doctor (1984)
• The Customer Is Our Boss (1990)
• The C.A.R.E. Principle (1984)
• Remember to Smile (1983)
• No Thanks, Just Looking (1986)
• Service Strategy: The Competitive Edge (1989)
• I Am Your Patient (1984)
• Legendary Service (1990)
• Sports: Attendants & Support Services (1987)
• How to Give Exceptional Customer Service, Vol. 1 (1991)
• How to Give Exceptional Customer Service, Vol. 2 (1991)
• How to Give Exceptional Customer Service, Vol. 3 (1991)
• The Power of Customer Service (1991)
• Customer Care Classic Moments (1991)

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