• Developing a Customer Retention Program (1994)
• Total Quality Management in Libraries (1995)
• "You're Hired": Customer Service for Youth (1994)
• But I Don't Have Customers: Internal Customer Service (1994)
• Lily Tomlin Customer Service Training Series (19??)
• Achieving Breakthrough Service (Facilitator's Version) (19??)
• No Complaints? (19??)
• Managing Internal Customer Service (19??)
• Telephone Techniques (19??)
• The Ten Deadly Sins of Communication (19??)
• Resolving Difficult Situations (19?)
• Customer Service Is a Contact Sport (1995)
• Dealing with Disappointed Customers (1994)
• Proactive Customer Service (1991)
• The Real Heroes of Business (1994)
• Customer Service with a Spirit (19??)
• The Invisible Man Meets the Mummy (1994)
• Keeping Customers Cool (19??)
• Six Cardinal Rules of Customer Service (19??)
• Take Care (1987)
• Excellence in Customer Service (19??)
• Service Perspective: Focus the Frontline (19??)
• The Multicultural Customer (199?)
• Serving Customers with Disabilities (199?)
• The Lifetime Customer: Improved Customer Service (1996)

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