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• Telephone Fundamentals: How to Make Every Telephone Contact Positive and Profitable: Vol. 2 (19??)
• One to One Future (19??)
• Your Key to Customer Satisfaction (19??)
• Teamwork Development (19??)
• Handling Complaints and the Irate Customer (19??)
• The Language of Positive Communication (19??)
• Effective Questioning and Listening (19??)
• Exceeding Customer Expectations (19??)
• Value-Added Service (19??)
• Effective Telephone Techniques (19??)
• The Art of Satisfying Customers (19??)
• Service Recovery (19??)
• Preparation to Order Taking (199?)
• Beverage and Food Service (199?)
• Dessert to Check Handling (199?)
• Wine Service (199?)
• An Introduction to Table-Side Cooking (199?)

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