• If Looks Could Kill: The Power of Behavior (1990)
• Stuck on Quality (1991)
• Remember Me (1991)
• Service: How to Keep Your Customers and Build Your Business (1991)
• Customer Satisfaction (1991)
• Quality Customer Service (1991)
• Customer-Responsive Selling (19??)
• Business Chronicle Series (1991)
• Staff Can Do Too (198?)
• What Customers Want (19??)
• Take a Minute: The Organized Call (19??)
• The Return with Charlie Chaplin (19??)
• Managing Difficult Customers 1. . .2. . .3 (1990)
• Oops! Time for Service Recovery (1991)
• The End of the Line (1992)
• The Good Old Days of Quality Service (1992)
• Who Killed Service? (19??)
• Getting Started in Legendary Service (1990)
• Managing for Customer Care (1990)
• Quality Service: The Three R's for Managers (19??)
• Quality Service: Frontline Commitment (19??)
• Would You Do Business with You? (1991)
• Dealing with the Irate Customer (1988)
• Thank You for Calling: Effective Telephone Techniques (1991)
• Customer Driven Service (199?)

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