• Effective Telephone Calling (1989)
• The Hidden Customer: A Film About Internal Customer Service (1989)
• How to Lose Customers without Really Trying (Attack & Defend) (1988)
• An Inside Job: Meeting Internal Customer Needs (1991)
• Competing Through Customer Service (1989)
• Managing Frontline Service (1989)
• Listening Leaders (1989)
• Service Excellence (1989)
• Telephone Behavior: The Power and the Perils (1988)
• The Customer Is Always Dwight (1989)
• Don't Mind Him--He's Only a Customer (1989)
• If It Weren't for the Patron (1988)
• Kids Are Patrons Too (1987)
• The Difficult Reference Question (1985)
• Care and Handling of Charterboat Fishing Customers (1988)
• According to Hoyle (1980)
• Turnabout (1989)
• Buck Rodgers on Creating Customer Commitment (1988)
• It's Your Choice (1988)
• Hot Under the Collar: Dealing with Angry Customers (1989)
• You Have the Right to Remain Silent (1989)
• Dealing with People on the Telephone (1988)
• The Telephone Customer Service Transaction (1989)
• Customer Service: It's Good Business & It's Everybody's Business (1987)
• Basic Banking Etiquette (1987)

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