Teaches employees techniques in dealing with difficult customers, including hostile aggressives, complainers, silent unresponsives, know-it-all experts, and super agreeables.
Instructional Video, 2219 C St., Lincoln, NE 68502, Phone: (402)475-6570, Toll-free: 800-228-0164, Fax: (402)475-6500, Email: email@example.com, URL: http://www.insvideo.com
Available on VHS
Running time 38 minutes.
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