Outlines techniques for libraries to improve customer service. Equips the library staff with the essential tools necessary to improve customer service. Training package includes step-by-step guide for leading a half-day workshop and worksheets and handouts for participants. Produced by the Library Video Network.
Library Video Network (LVN), 320 York Rd., Baltimore, MD 21204-5179, Phone: (410)887-2090, Toll-free: 800-441-8273, Fax: (410)887-2091, Email: firstname.lastname@example.org, URL: http://www.lvn.org
Available on VHS
Running time 13 minutes.
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