Phil Wexler offers tips on customer service and its effects on the success of the business. He covers the difference between operations-based thinking and market-based thinking, how the right choices can have an immediate impact on your business, targeting the needs of the customer, and minimizing customer complaints and objections.
Instructional Video, 2219 C St., Lincoln, NE 68502, Phone: (402)475-6570, Toll-free: 800-228-0164, Fax: (402)475-6500, Email: firstname.lastname@example.org, URL: http://www.insvideo.com
Available on VHS
Running time 120 minutes.
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