Intended to show managers the benefits of empowering their employees, especially the ones who have contact with external customers. Gives examples of employees in the service sector who turned ideas into profitable boons for their companies.
Aspen Publishers, 7201 McKinney Circ., Frederick, MD 21704, Phone: (301)644-3599, Toll-free: 800-638-8437, Fax: (301)644-3550, URL: http://www.aspenpublishers.com
Available on VHS
Running time 27 minutes.
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