Offers tips on being a better customer service representative, including how to correct customers without embarrassing them, why you should never miss a chance to compliment a customer, how to build customer loyalty and trust, and more.
Cambridge Educational, c/o Films Media Group, PO Box 2053, Princeton, NJ 08843-2053, Toll-free: 800-257-5126, Fax: (609)671-0266, Email: firstname.lastname@example.org, URL: http://www.cambridgeol.com
Available on VHS
Running time 17 minutes.
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