• The Balance Sheet Barrier (1977)
• Beyond Excellence: The Super Achievers (1989)
• Budgeting (1986)
• Can We Please Have That the Right Way Round? (1976)
• The Cold Call (1976)
• Competing Through Customer Service (1989)
• The Control of Working Capital (1977)
• Cost, Profit, and Break-Even (1980)
• Customer Care Classic Moments (1991)
• The Customer Is Always Dwight (1989)
• Day Breaks (1991)
• Decisions, Decisions (Management) (1978)
• The Dreaded Appraisal (1991)
• Grime Goes Green: Your Business & the Environment (1991)
• How Am I Doing? (1978)
• How to Lose Customers without Really Trying (Attack & Defend) (1988)
• Humor Is Not a Luxury (1989)
• I'd Like a Word with You (1972)
• If Looks Could Kill: The Power of Behavior (1990)
• The Importance of Mistakes (1988)
• An Inside Job: Meeting Internal Customer Needs (1991)
• It's All Right, It's Only a Customer (1973)
• Listening Leaders (1989)
• Listening Skills (1991)
• Making Your Case (1983)
• Man Hunt (1974)
• Meetings, Bloody Meetings (1976)
• More Awkward Customers (1973)
• Negotiating Profitable Sales (197?)
• Nobody's Perfect: Managing the Team (1991)
• Oh What the Hell (1986)
• Prescription for Complaints (1975)
• Safety Catch: The Quality of Safety (1991)
• Sales Communication (198?)
• The Sales Professionals: Building Your Clients' Confidence (1991)
• The Secretary and Her Boss (197?)
• The Show Business (1974)
• Six Short Steps to Sales Disasters (1991)
• So You Want to Be a Success at Selling? (1982)
• Striving for Excellence (1991)
• Take It from the Top: The Business of Business Success (1991)
• Telephone Behavior: The Power and the Perils (1988)
• Telephone Selling: A New Approach (1991)
• That's Show Business: The Rules of Exhibiting (1991)
• The Unorganized Salesperson (199?)
• Welcome Customer (1980)
• When Can You Start?: Selection Techniques (199?)
• Who Sold You This, Then? (197?)
• Why Do People Work? (1986)

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