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This program studies the awkward customer. John Cleese and Angharad Rees (of Monty Python) play the sales representatives who demonstrate the most common errors in handling awkward customers, and also show the right way to serve them.
Video Arts, Inc., c/o Aim Learning Group, 8238-40 Lehigh, Morton Grove, IL 60053-2615, Toll-free: 877-444-2230, Fax: (416)252-2155, Email: service@aimlearninggroup.com, URL: http://www.aimlearninggroup.com, Remarks: Videos distributed by Aim Learning Group
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Running time 24 minutes.
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