Handling Complaints and the Irate Customer Movie Review 19??

Introduces the concept of self-talk and CLASSACT.

Distribution

Service Quality Institute, 9201 E. Bloomington Fwy., Minneapolis, MN 55420-3437, Phone: (952)884-3311, Fax: (952)884-8901, Email: quality@servicequality.com, URL: http://www.customer-service.com

Available on VHS
Running time 15 minutes.

Cast and Crew

Genres

Customer Service