• Dealing with People (1979)
• The Boss: Your Customer (1976)
• Take Care (1982)
• Customer Contact (10-XXX) (1981)
• It's All Right, It's Only a Customer (1973)
• Who Sold You This, Then? (197?)
• Prescription for Complaints (1975)
• Dealing with Angry Customers (1982)
• A Gift from Mrs. Timm (1982)
• Customer Service (1916)
• A Passion for Excellence (1985)
• Customer Service: It's Everyone's Job (1985)
• Customer Service: It Pays to Please (1985)
• Doesn't Anybody Care? (1985)
• Retail Sales Power (1979)
• Twelve Steps to Superior Customer Service (1986)
• In Search of Excellence (1985)
• Management Action Program (1986)
• What Would You Do? (1987)
• Telemarketing Skills in Minutes (1987)
• Telephone Courtesy Pays Off (1987)
• Get to the Point, Keep to the Point (1986)
• How to Win Customers and Keep Them for Life (1986)
• Ripples (1986)
• A Passion for Customers (1987)

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