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Defines what is the role of a CEO, how to define your customer service, and why you should not always fall prey to convention.
Business Advantage, Inc., 4900 University Ave., West Des Moines, IA 50266-6769, Toll-free: 800-305-9004, Fax: (800)305-8997, Email: ami@ammedia.com, URL: http://www.ammedia.com
Available on VHS
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