Quality Service: Marketing for Customer Retention Movie Review 19??

In five separate volumes, Old Dominion University instructor Dr. Joseph Sperry presents exercises, video examples, and interactive discussion on strategic questions companies need to ask and quality service implementations they need to know.

Distribution

Association for Media-Based Continuing Education for Engineers (AMCEE), 217 Ramsay, Auburn, AL 36849-5331, Toll-free: 800-338-9344, Fax: (334)844-5715, Email: info@amcee.org, URL: http://www.amcee.org

Available on VHS

Cast and Crew

Genres

Education, Customer Service