Total Quality Management in Libraries Movie Review 1995

Discusses implementation of the Total Quality Management (TQM) philosophy in libraries by presenting the philosophy in six components: (1) management commitment from top down; (2) working with the community and business; (3) customer expectations; (4) problem prevention; (5) going against tradition to make a difference; and (6) staff empowerment. Highlights model libraries who have been successful with this philosophy.

Distribution

Library Video Network (LVN), 320 York Rd., Baltimore, MD 21204-5179, Phone: (410)887-2090, Toll-free: 800-441-8273, Fax: (410)887-2091, Email: lvn@bcpl.net, URL: http://www.lvn.org

Available on VHS
Running time 26 minutes.

Cast and Crew

Genres

Management, Customer Service