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Four-part customer-service management training program, featuring customer service expert Lisa Ford offering tips on how an organization can hold on to their customers and keep them coming back.
Fred Pryor Seminars & CareerTrack, 9757 Metcalf Ave., Overland Park, KS 66212, Phone: (913)967-8599, Toll-free: 800-780-8476, Fax: (913)967-8849, Email: customerservice@pryor.com, URL: http://www.careertrack.com
Available on VHS
Running time 240 minutes.
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