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Part of the Tony Alessandra, Ph.D. Series. Offers advice on how to change from persuading, telling, and selling to problem-solving, asking, and helping. Also discusses how to develop your competitive advantage statement, explore customer needs, assure customer satisfaction, and how to question, listen, create, and select options.
Instructional Video, 2219 C St., Lincoln, NE 68502, Phone: (402)475-6570, Toll-free: 800-228-0164, Fax: (402)475-6500, Email: feedback@insvideo.com, URL: http://www.insvideo.com
Available on VHS
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