Delivering Quality Guest Service Movie Review 1993

Combination of dramatic vignettes and descriptive sequences demonstrate how hotel employees can model the positive behavior that hotel guests expect.

Distribution

Educational Institute, 2113 North High St., Lansing, MI 48906, Phone: (517)372-8800, Toll-free: 800-754-4567, Fax: (517)372-5141, URL: http://www.ei-ahla.org, Remarks: Available in PAL & SECAM.

Available on VHS
Running time 21 minutes.

Cast and Crew

Genres

Business, Hotels & Hotel Staff Training, Customer Service