Quality Service in the Public Sector Movie Review 1993

Motivational video disussing how to handle angry customers by focusing on facts, improve telephone communication, and ask questions to better understand what is needed. Dramatizes poor professionalism within customer service. Includes leader's guide.

Distribution

American Media, Inc., 4621 121st St., Urbandale, IA 50323-2311, Phone: (515)224-0919, Toll-free: 888-776-8268, Fax: (515)327-2555, Email: custsvc@ammedia.com, URL: http://www.ammedia.com

Available on VHS
Running time 24 minutes.

Cast and Crew

Genres

How-To, Customer Service