Customer Driven Service Movie Review 199?

Two success stories about customer service are related in this program. In one instance, an upscale resort took a customer's complaint and from the incident began an effective procedure for insuring the problem didn't reoccur. The other scenario involves the technical support area of a manufacturing facility. Decisions made in this seemingly far removed area can have a large impact on customer service.

Distribution

American Management Association, 9 Galen St., PO Box 9119, Watertown, MA 02472, Phone: (617)926-4600, Toll-free: 800-225-3215, Fax: (617)923-1875, URL: http://www.amanet.org

Available on VHS
Running time 46 minutes.

Cast and Crew

Genres

Customer Service