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Three items to improve customer service including common reasons for customer dissatisfaction, cooling off angry customers and losing the weight of the "sacred cow."
Cambridge Educational, c/o Films Media Group, PO Box 2053, Princeton, NJ 08843-2053, Toll-free: 800-257-5126, Fax: (609)671-0266, Email: custserve@filmsmediagroup.com, URL: http://www.cambridgeol.com
Available on VHS
Running time 77 minutes.
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