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Explains to charterboat captains how to be nice to their customers so they will get repeat business.
Cornell University, Audio Visual Resource Center, Business & Technology Park, 15 Thornwood Dr., Ithaca, NY 14850, Phone: (607)266-7866, Fax: (607)266-7876, Email: dist_cent@cce.cornell.edu, URL: http://www.cornell.edu
Available on VHS
Running time 16 minutes.
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