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This presentation stress the value of involving everyone in the process of improving quality: giving fast and courteous service to internal and external customers, meeting customer needs, searching for better ways to do things, encouraging teams to solve problems.
Salenger Films, Inc., 1635 12th St., Santa Monica, CA 90404-9988, Phone: (310)450-1300, Toll-free: 800-775-5025, Fax: (310)450-1010, Email: salenger@aol.com, URL: http://salengerfilms.visualnet.com
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Running time 20 minutes.
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