Program delivers message on increasing excellent customer service. Broken down into sections on empowerment, mission statements, evaluation, and measurement. Contains screen titles that indicate which section is currently playing. Intended for hotel and restaurant management.
Educational Institute, 2113 North High St., Lansing, MI 48906, Phone: (517)372-8800, Toll-free: 800-754-4567, Fax: (517)372-5141, URL: http://www.ei-ahla.org, Remarks: Available in PAL & SECAM.
Available on VHS
Running time 21 minutes.
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