Provides a plan for making each and every collection call a successful venture. Through an eight-point plan, learn how to attain control of every type of situation at hand and realize just how valuable the work of a collector is to the company.
Aspen Publishers, 7201 McKinney Circ., Frederick, MD 21704, Phone: (301)644-3599, Toll-free: 800-638-8437, Fax: (301)644-3550, URL: http://www.aspenpublishers.com
Available on VHS
Running time 20 minutes.
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