This two part program focuses on the unique managing and operating philosophy of Total Quality Control. Through the use of TQC's statistical process control methods, viewers will learn how to organize and analyze the data they collect on processes and on customers' needs by using seven easy-to-use statistical tools.
Encyclopedia Britannica, 331 N. LaSalle St., Chicago, IL 60610, Phone: (312)347-7159, Toll-free: 800-323-1229, Fax: (312)294-2104, URL: http://www.britannica.com
Available on VHS
Running time 36 minutes.
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