• Negotiating for Whatever You Want (1987)
• More Bloody Meetings (1986)
• Telephone Courtesy Pays Off (1987)
• Effective Call Management (1989)
• Zea: A Study in Perception (1984)
• Get to the Point, Keep to the Point (1986)
• Why Employees Don't Do What They Are Supposed to Do (1986)
• The First Time Around (1986)
• Through the Hoop: Corporate Team Building (1990)
• Halley's Comet (1988)
• Stepdancing (1986)
• Basic Steps for Better Business Writing (1988)
• Strategy for Winning (1989)
• Time on the Line (1989)
• Applied Communication (1988)
• Parent Talk (Vols. 1-3) (1988)
• The Helping Hand: Coaching Skills for Managers (1990)
• Listening Leaders (1989)
• Can You Spare a Moment? (1988)
• From "No" to "Yes" (The Constructive Route to Agreement) (1988)
• The Importance of Mistakes (1988)
• Managing Problem People: Case Studies in Leadership (1988)
• Telephone Behavior: The Power and the Perils (1988)
• Talking to the Team: How to Run a Team Meeting (1989)
• Managing Learning (1988)

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