• Balancing Home & Career (1991)
• Remember Me (1991)
• Service: How to Keep Your Customers and Build Your Business (1991)
• Customer Satisfaction (1991)
• Quality Customer Service (1991)
• Good Enough Isn't Good Enough (1991)
• The Winds of Change (1991)
• How to Deal with the Foreign Accent: Diversity on the Phone (1991)
• Who Are You, by the Way? (1991)
• Telephone Courtesy Pays (Revised) (199?)
• Ask for the Order. . .and Get It! (Revised) (1991)
• Real Selling: How to Increase Sales in Growing Companies (1990)
• First Impression Selling (1990)
• How to Win Marketing Wars in the 1990s (1991)
• Customer-Responsive Selling (19??)
• Business Chronicle Series (1991)
• The Best Defense: How to Prevent Shoplifting (19??)
• Three Strikes and You're Out (19??)
• Sadie's School of Stealing (19??)
• Rip-off at the Back Door (19??)
• Working Toward a Career (1989)
• Leadership from Within (19??)
• Succeed by Listening (19??)
• How to Get Things Done (19??)
• How to Supervise People (19??)

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