• The Americans with Disabilities Act: Commonsense Compliance (19??)
• Team Player (1993)
• Objection Handling: Overcoming the Hurdles (19??)
• To Be an Executive, By Choice (1992)
• Basic Clerical Skills for New Employees (1992)
• Setting the Stage for Success (19??)
• You Can't Write with Handcuffs on Your Brain (1994)
• Made in America: Winners and Losers (19??)
• Sexual Harassment: Understanding the Law (19??)
• Sexual Harassment: Handling the Complaint (19??)
• I-Speak Your Language: A Survey of Personal Styles (1992)
• The Critical Edge: Performance Appraisal (19??)
• A Sense of Achievement (19??)
• Good News! It's Performance Appraisal Time (19??)
• Communication for Results (19??)
• Come Together (1993)
• Novell System Administrator (19??)
• The Art of Resolving Conflicts in the Workplace (19??)
• If It Weren't for Customers (1989)
• Quality Service: The Three R's for Managers (19??)
• Quality Service: Frontline Commitment (19??)
• Would You Do Business with You? (1991)
• Dealing with the Irate Customer (1988)
• 50 Ways to Keep Your Customers (19??)
• May I Help You? Commendable Customer Service (1992)

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