• Cashiering, Security and Loss Prevention (1989)
• Eyewitness (1988)
• Why Comply? (1989)
• Managing a Drug-Free Work Environment (1989)
• The Leadership Edge (1987)
• The Helping Hand: Coaching Skills for Managers (1990)
• How to Lose Customers without Really Trying (Attack & Defend) (1988)
• An Inside Job: Meeting Internal Customer Needs (1991)
• This Is Going to Hurt Me More than It Hurts You (The Bad News Interview) (1989)
• Competing Through Customer Service (1989)
• Managing Frontline Service (1989)
• Listening Leaders (1989)
• Service Excellence (1989)
• Competing Through Manufacturing (1989)
• Beyond Excellence: The Super Achievers (1989)
• Beyond Start-Up: Management Lessons for Growing Companies (1989)
• All Change: The Management of Change (1988)
• Can You Spare a Moment? (1988)
• From "No" to "Yes" (The Constructive Route to Agreement) (1988)
• The Importance of Mistakes (1988)
• Managing Problem People: Case Studies in Leadership (1988)
• Telephone Behavior: The Power and the Perils (1988)
• Townsend's Business FUNdamentals (1988)
• The Unorganized Manager (1988)
• Where There's a Will. . . (Leadership and Motivation) (1988)

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