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By following a few simple steps, managers will be able to minimize the negative consequences produced by difficult employees. When such disruptions are controlled, productivity should increase and stress should diminish.
Aspen Publishers, 7201 McKinney Circ., Frederick, MD 21704, Phone: (301)644-3599, Toll-free: 800-638-8437, Fax: (301)644-3550, URL: http://www.aspenpublishers.com
Available on VHS
Running time 26 minutes.
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