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The discipline program deals with the necessary verbal and nonverbal skills to use when counseling an employee. Some examples are given of the types of interviews in disciplinary processing of a resistant employee, a passive employee, and constructive intervention.
University of Arizona, University Teaching Center, 1017 N. Mountain Ave., PO Box 210102, Tucson, AZ 85721-0102, Phone: (520)621-7788, Fax: (520)626-7314, URL: http://www.utc.arizona.edu
Available on VHS
Running time 50 minutes.
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