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Presents guidelines for handling conflicts between nursing home staff, residents, and family members and between administrators and staff members.
University of Maryland, Video Press, 100 N. Greene St., Ste. 300, Baltimore, MD 21201-1082, Phone: (410)706-5497, Toll-free: 800-328-7450, Fax: (410)706-8471, Email: videopressmail@som.umaryland.edu, URL: http://www.videopress.org
Available on VHS
Running time 36 minutes.
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