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Teaches businesses how to improve customer relations, including segments on: managing rushed and overly busy situations, handling angry and manipulative customers, increasing customer loyalty and reducing conflict and stress. Includes study guide.
Kantola Productions, LLC, 55 Sunnyside Ave., Mill Valley, CA 94941-1935, Phone: (415)381-9363, Toll-free: 800-989-8273, Fax: (415)381-9801, Email: info@kantola.com, URL: http://kantola.com, Remarks: Also available in NTSC, PAL & SECAM.
Available on VHS
Running time 26 minutes.
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