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Teaches businesspersons how to implement quality management programs using the principles of continuous improvement, customer focus, employee involvement and commitment to measurement and evaluation. Includes study guide.
Kantola Productions, LLC, 55 Sunnyside Ave., Mill Valley, CA 94941-1935, Phone: (415)381-9363, Toll-free: 800-989-8273, Fax: (415)381-9801, Email: info@kantola.com, URL: http://kantola.com, Remarks: Also available in NTSC, PAL & SECAM.
Available on VHS
Running time 24 minutes.
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