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Defines Total Quality, explains reasons for starting a TQ process and how to form a TQ steering team, and the importance of a powerful Mission Statement.
RMI Media, 1365 N. Winchester, Olathe, KS 66061, Phone: (913)768-1696, Fax: (913)768-0184, Email: actmedia@act.org, URL: http://www.rmimedia.com, Remarks: A division of Act, Inc.
Available on VHS
Running time 52 minutes.
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