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This program explores the ongoing development of Total Quality Management once a company has laid the critical groundwork. Experts also discuss the major TQM trends based on surveys of manufacturers, and why some companies fail to reach their TQM goals.
Society of Manufacturing Engineers, 1 SME Dr., PO Box 930, Dearborn, MI 48121, Phone: (313)271-1500, Toll-free: 800-733-4763, Fax: (313)425-3400, Email: service@sme.org, URL: http://www.sme.org
Available on VHS
Running time 30 minutes.
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