Managing the Moment of Truth Movie Review 1995

Stresses the importance of each step of a patient's cycle of service. Features the moment of truth--when a customer comes into contact with the organization and forms an impression of the quality of its service.

Distribution

Film Library/Greater Los Angeles Safety Council, 600 Wilshire Blvd., No. 1263, Los Angeles, CA 90017, Phone: (213)385-6461, Toll-free: 800-421-9585, Fax: (213)385-8405, URL: http://www.lasafety.org

Available on VHS
Running time 20 minutes.

Cast and Crew

Genres

Health Education, Management, Occupational Training