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Provides solutions which help employees diffuse disagreements and prevent turf wars without management intervention. Stresses the importance of taking responsibility for conflict, uncovering both sides, controlling emotion, listening without arguing or being judgmental, and getting a consensus for commitment. Comes with course materials guide, exercises, and overhead masters.
American Media, Inc., 4621 121st St., Urbandale, IA 50323-2311, Phone: (515)224-0919, Toll-free: 888-776-8268, Fax: (515)327-2555, Email: custsvc@ammedia.com, URL: http://www.ammedia.com
Available on VHS
Running time 23 minutes.
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