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Complete course given by management expert Professor Shoji Shiba on the techniques and procedures associated with the TQM management system. He offers his experience in this area and includes interviews with top managers, in-depth case studies, and demonstrations of successful TQM techniques. Comes with textbooks and facilitator's guides.
Massachusetts Institute of Technology (MIT), Center for Advanced Educational Services, 77 Massachusetts Ave., Rm. 9-234, Cambridge, MA 02139-4307, Phone: (617)253-7408, Fax: (617)253-8301, Email: caes-courses@mit.edu, URL: http://www-caes.mit.edu
Available on VHS
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