Total Quality Management in the Law Office: Ensuring Quality Service Movie Review 1993

Reviews total quality management (TQM) for law practices, defining it as a source that will increase efficiency, productivity and client satisfaction. Defines TQM principles and basic steps. Includes study guide.

Distribution

American Law Institute, American Bar Association Committee on Continuing Education, 4025 Chestnut St., Philadelphia, PA 19104, Phone: (215)243-1600, Toll-free: 800-CLENEWS, Fax: (215)243-1664, Email: PHunt@ali.org, URL: http://www.ali.org

Available on VHS
Running time 50 minutes.

Cast and Crew

Genres

Law, Management