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Provides instruction for correctional officers, teaching them basic listening skills. Covers such topics as attending behavior, asking questions, rephrasing, identifying emotions, giving orders, advising, threatening punishment, getting and evaluating information. Comes with trainer's guide.
Microtraining Associates, Inc., 25 Burdette Ave, Framingham, MA 01702, Phone: (413)549-2630, Toll-free: 888-505-5576, Fax: (508)872-6633, Email: info@emicrotraining.com, URL: http://www.emicrotraining.com
Available on VHS
Running time 60 minutes.
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