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Reviews typical directives, organizations, and operations supporting total quality. Contains two main segments. Quality Function Deployment (QFD) discusses the "what-how" concept, matrix development, and limitations; Design of Experiments (Taguchi Methods) covers quality engineering, loss function, parameter design, and signal-to-noise ratio (SNR) Includes four tapes.
Government VideoSource, Inc., 461 Miller Dr., Elgin, IL 60123-7232, Phone: (847)931-1955
Available on VHS
Running time 270 minutes.
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