Achieving Results Through Quality Improvement Movie Review 1994

Dr. Richard Chang outlines a program for managers and executives that covers five key areas of quality improvement: identifying and curing the symptoms of ailing quality; focusing on expected results; relinquishing excessive control; identifying critical processes for improvement; measuring results through customer satisfaction.

Distribution

Government VideoSource, Inc., 461 Miller Dr., Elgin, IL 60123-7232, Phone: (847)931-1955

Available on VHS
Running time 27 minutes.

Cast and Crew

Genres

Business, Management