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Part of the Tony Alessandra, Ph.D. Series. Furnishes techniques on effective listening, including the six step approach (concentrating, acknowledging, responding, emotional control, sensing, and structuring). Also covers the physical, cultural, environmental, and personal obstacles to effective listening.
Instructional Video, 2219 C St., Lincoln, NE 68502, Phone: (402)475-6570, Toll-free: 800-228-0164, Fax: (402)475-6500, Email: feedback@insvideo.com, URL: http://www.insvideo.com
Available on VHS
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