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Richard Chang presents a Total Quality Management seminar interspersed with a dramatic vignette about a mock company implementing the business principles he espouses. Comes with participant's guide.
American Media, Inc., 4621 121st St., Urbandale, IA 50323-2311, Phone: (515)224-0919, Toll-free: 888-776-8268, Fax: (515)327-2555, Email: custsvc@ammedia.com, URL: http://www.ammedia.com
Available on VHS
Running time 22 minutes.
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